Grievance process

Corporate identity and general contact details are verified. The designated grievance officer and approved escalation timelines must still be supplied by the authorized compliance owner.

1. Submit the grievance through the website request form with relevant policy and insurer details.
2. Keep the AARVEXA reference returned after submission.
3. An authorised team member reviews, records ownership and requests any necessary information.
4. Where applicable, the insurer grievance reference and official escalation reference are recorded separately.
5. If unresolved, use the verified insurer and official regulatory grievance channels applicable to the matter.

Never share passwords, OTPs, card PINs or unrelated sensitive documents in a grievance message.

Submit a grievance →